Mover's Building Protection Wins Referrals from Colorado Springs Bldg Manager

MAY 30, 2003 COLORADO SPRINGS, CO -- When Cathy Mosco learned Hanes and Schutz Law Firm would be moving into her new building, she looked at the beautiful woodwork and vowed only extraordinary protection would be good enough.

As property manager with Sierra Properties, Inc., Cathy dreaded the idea of movers coming anywhere near the Alamo Center. With no loading dock or freight elevator, they would have to bring everything through her brand new lobby.

The law firm was relocating into an 8,000 square-foot office on the eighth floor of the Alamo Center located in downtown Colorado Springs, where traffic never ceases and the view of Pikes Peak is breathtaking.

Knowing of the building’s locale and its high pedestrian traffic, Andy Pai, salesman with Broadway Moving & Storage, knew early communication with the property manager would be vital to a smooth move for Hanes and Schutz.

Andy called Cathy and asked for her building’s moving regulations, and was given the ok to move during the day on Friday, May 30. Andy also asked if she had any other concerns, and Cathy took the opportunity to express her worry over protecting her building’s surfaces. Another concern of Cathy’s was damage to the building’s air-handling system caused on an earlier move when the moving company left the outside doors propped opened. To maintain positive airflow in the building, Andy planned for an extra Broadway Moving crew member to be present to open the doors when furniture was about to enter the building.

Andy promised to protect her building and offered to meet with Cathy and her staff and walk the Alamo Center so she could point out areas of particular interest. Since Andy contacted her well in advance, Cathy rewarded Broadway Moving by granting them first opportunity to use the elevators on move day. The decision would smooth lobby traffic by minimizing any elevator bottlenecks with other movers Cathy knew would also be working in the building that day.

During Cathy’s walkthrough with Andy, they observed another mover working in the Alamo Center. Cathy questioned the mover’s operations and noted the following major deficiencies:

• The mover failed to remember the weight and size limit for having moving trucks above the garage.
• The mover failed to get parking hoods from the city and, therefore, disrupted traffic by having to park in the street.
• The mover failed to bring their own masonite for the Alamo Center’s brand new tile floor, so Cathy had to provide it.
• The mover failed to protect elevator jambs and the beautiful wood trim outside the elevators from accidental contact with furniture as it’s being loaded for transport to other floors.

Andy again reassured Cathy that Broadway Moving would stick to regulations, both hers and the city's, and would protect her building the best way they knew how. Broadway contacted the city so their trucks could park legally and without interrupting traffic flow, and Andy took pictures of the building to show move crew supervisors the kind of surface protection expected.

Move day arrived and the Broadway Moving crew began laying down surface protection. They laid masonite with microfoam underneath for extra protection of Cathy’s new tile floors. They protected Cathy’s prized wooden trim on the lobby walls and the eighth floor hallway with corrugated cardboard. And to protect elevator jambs against accidental furniture contact, Broadway Moving brought out their logo-emblazoned Mat-A-Doors®.

Cathy was sold. Broadway Moving said they would protect her building and they did. Now she recommends them to all her tenants. After seeing how Broadway protected her elevators with The Mat-A-Door®, she immediately ordered a set for her building. After her order arrived, Cathy liked The Mat-A-Door® so much, she ordered two more sets.